Get to know the Philippines: How to Scale Your Global MSP with IT Talent from the Country

By: Atty. Rojane M. Puruel, LI.M.

In today's fast-paced, competitive environment, Managed Service Providers (MSPs) face intense competition and pressure to efficiently deliver services while managing operational costs in a more challenging place than in the pre-COVID-19 world. CEOs, VPs, and CFOs of MSPs always have the same battle on their hands: in what way can I continue to grow without ruining our quality? Outsourcing is a common strategic solution, and the Philippines has emerged as one of the top global hotspots for MSPs looking for top-notch IT professionals.

With that in mind, the team here at Gabtech Global is all too aware of the complexities of your MSP business model and the rather unique challenges you face. But how can MSPs hustle themselves over to the land of opportunity with so much IT talent, and what are some of the advantages of having skilled Filipino pros working for you?

Why Outsource to the Philippines for MSPs?

When it comes to global outsourcing destinations, the Philippines shines. It enjoys an industry focus on IT and many non-voice services like accounting, customer service, and administrative support services. Some of the reasons for this are as follows:

1. A Specialized and Highly Skilled Workforce

The Philippines boasts a robust educational system, producing thousands of IT, engineering, and computer science graduates every year. Filipino professionals are trained in critical areas such as system administration, network management, cybersecurity, and more. This talent pool has been further enhanced by certifications that are globally recognized, including:

• AWS Certified Solutions Architect – Filipino IT professionals often pursue AWS certifications due to the increasing demand for cloud computing services in the country and globally.

• Microsoft Certified: Azure Fundamentals – Microsoft certifications, particularly those related to cloud and IT infrastructure, are highly relevant in the Philippines, especially with the growing adoption of Microsoft technologies by businesses.

• Cisco Certified Network Associate (CCNA) – Cisco certifications, particularly in networking, are widely sought after in the Philippines, where many professionals are involved in network administration and management.

• CompTIA Security+ – This certification is popular among cybersecurity professionals in the Philippines, as it covers foundational skills in IT security and network threat management.

• Certified Information Systems Security Professional (CISSP) – Many senior-level IT security professionals in the Philippines hold this globally respected certification due to the increasing demand for robust cybersecurity measures.

• Certified Ethical Hacker (CEH) – Filipino cybersecurity experts frequently acquire this certification to specialize in vulnerability assessments and penetration testing.

These certifications equip Filipino professionals with the specialized skills necessary to meet the evolving needs of MSPs. Reach out to our colleague Girlie to learn more about the abundance of IT certifications prevalent in the Philippines.

In addition to technical expertise, Filipino professionals have extensive experience working with international companies. Their familiarity with Western business practices ensures they can easily integrate into global teams, making collaboration seamless and productive.

2. Cultural and Language Match

Among the best benefits of outsourcing to the Philippines is its cultural and language compatibility with English-speaking countries like the USA. English is broadly spoken and is one of the official languages in the Philippines. This minimizes communication obstacles and promotes better collaboration between Filipino teams and their international counterparts.

Filipinos share a Western work ethic culturally, and professionals in the Philippines are well-suited for customer-facing roles. This is crucial for MSPs, in an ecosystem where customer satisfaction and relationship management play a significant role.

3. Quality with Cost-Effectiveness

Cost containment while maintaining service quality is crucial for MSP leaders. The solution to both these problems resides in outsourcing work to the Philippines. Filipino IT talent is accessible at a fraction of the cost of hiring local talent. Even at a lower cost, Filipino professionals are well-compensated, providing MSPs with an affordable platform to scale operations.

At Gabtech Global, we ensure that the talent we offer is not only cost-effective but also highly skilled. Our extensive screening and training processes ensure MSPs receive top-tier service at lower costs.

Experience in 3 Key MSP Positions

The Philippines is home to many talented IT professionals who understand the unique requirements of MSPs. Filipino talent excels in key roles such as:

1. Network Administrators and Engineers: Skilled in managing complex networks and maintaining secure infrastructures, Filipino engineers excel in network monitoring, firewall management, and troubleshooting, ensuring minimal client downtime.
2. Cybersecurity Experts: Filipino workers are well-versed and certified in vulnerability assessments, penetration testing, and incident response, ensuring clients' systems remain secure.
3. Helpdesk Support: Known for their communication skills, Filipino helpdesk professionals resolve technical issues quickly, leading to higher client satisfaction and retention.
   

Legal and Ethical Issues

Understanding the legal background and business culture in the Philippines is important when outsourcing. Filipino labor laws are employee-friendly, ensuring that outsourced employees are treated fairly and receive fair wages. Furthermore, the Philippines has experience with international compliance standards, ensuring minimal legal risks for MSPs.

Filipino professionals are known for their teamwork, loyalty, and dedication to providing quality service—traits that align well with the MSP industry's requirements. Understanding these cultural nuances helps MSPs work more effectively with their teams.

Government Support for the IT-BPM Industry

The Philippines actively promotes and develops its IT-Business Process Management (IT-BPM) sector. The government provides significant support to those looking to enter the market or work with foreign companies. This ensures that the country's talent pool continuously evolves to meet global business needs.

Why Outsourcing to the Philippines Maximizes MSP Efficiency

Outsourcing isn't just about cost savings. It also boosts efficiency, flexibility, and innovation. By partnering with Gabtech Global and leveraging Filipino talent, MSPs can benefit in key areas:

Scalability: Outsourcing to the Philippines allows MSPs to scale on demand, whether expanding into new markets or taking on more clients, without the need for long-term commitments or physical office space.

Specialized Skills: The IT industry changes rapidly, and MSPs require professionals skilled in areas like cloud computing, DevOps, cybersecurity, and AI. The Philippines offers a highly skilled workforce trained in these cutting-edge fields.

24/7 Operations: Clients expect round-the-clock service. MSPs can leverage the time zone difference without overburdening local staff by outsourcing to the Philippines.

Focus on Core Business Functions: MSP leaders can focus on strategic activities like business development and leave routine maintenance to a managed services partner.

How to Scale Your MSP with Gabtech Global

Outsourcing to the Philippines provides MSPs with a significant strategic advantage, enabling them to scale effectively while remaining competitive. The Philippines offers a skilled, English-speaking workforce at a low cost, making it one of the top destinations for IT outsourcing.

At Gabtech Global, we connect MSPs with qualified Filipino talent, offering IT support, network management, cybersecurity services, and customer service. We can help you scale with confidence.

To learn more about how to source talent effectively from the Philippines, schedule an appointment with us by clicking here.

Are you ready to unlock the potential of outsourcing? Contact Gabtech Global today to learn how we can help your MSP achieve new levels of success.